Return & Refund Policy for Cherrytoptees.com

Introduction

Thank you for shopping at Cherrytoptees.com! We’re committed to providing you with a hassle-free and enjoyable shopping experience, which includes clear and reliable policies for returns and refunds. Please take a moment to review our Return & Refund Policy, outlining how we handle returns and refunds for your orders.

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return policy within 30 days from the date of receipt. To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition with all tags, packaging, and accessories intact.

  • The item must not be marked as “non-returnable” on the product page.

If you wish to initiate a return, please contact us at [email protected] with your order number and the reason for the return. We’ll guide you through the return process.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable, and the cost of return shipping will be the responsibility of the customer unless the return is due to our error.

3. Exchanges

If you wish to exchange an item for a different size or color, please return the original item and place a new order for the replacement. If you need assistance with the exchange process, please contact our customer service team at [email protected].

4. Shipping Costs for Returns

Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect item received). We recommend using a traceable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Non-Returnable Items

Certain products are not eligible for return or refund, including but not limited to:

  • Gift Cards.

  • Personalized or customized items.

  • Items marked as non-returnable on the product page.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving the item. We’ll make it right by offering a replacement, repair, or full refund, depending on the situation. Please include clear photos of the damage or defect in your return request.

7. Order Cancellations

You may cancel your order within 24 hours of purchase, as long as the order has not already been processed for shipment. After 24 hours, we are unable to cancel orders, but you can initiate a return after receiving your item.

8. Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct when placing your order. Cherrytoptees.com is not responsible for orders that are delayed or undeliverable due to incorrect or incomplete shipping information provided by the customer.

9. Contact Information

If you have any questions or concerns about our Return & Refund Policy, or if you need assistance with a return or refund, please don’t hesitate to contact us:

Our customer service team is available and ready to assist you with your return or refund process.

Thank you for choosing Cherrytoptees.com! We look forward to providing you with excellent service and ensuring that you have a positive shopping experience with us.